Customer Support FAQs & Silk Care Tips
Are Your Pillowcases Sold Individually Or As A Set?
Our pillowcases are generally sold individually unless otherwise specified. If the product title includes "2-pack," the price listed will be for a set of two pillowcases. Please note that while...
How Do I Change/Modify My Order?
If your order hasn't been placed yet, you can change it directly in your shopping cart. After you submit the order if you want to modify /change it, such as...
Are There Any Additional Fees?
On occasion, additional customs or import duties cannot be avoided. If there are any duties or fees due to customs inspections or any other fees you were charged, please keep...
How Do I Track My Orders?
After the order ships out, you will receive a shipment email with the tracking number provided. If you fail to receive the email or you get the wrong tracking number,...
How Long Does It Take For My Order to Ship?
Standard Orders: It typically takes 1-2 business days to process your order. The total delivery time is the sum of the processing time and the shipping time. For detailed shipping...
How Do I Cancel An Order?
To cancel an order, please contact us as soon as possible at support@daisysilk.com with the necessary order details. Email is our preferred method of communication to ensure your request is...
How Long Will It Take For My Order to Arrive?
At DAISYSILK, we are dedicated to ensuring timely delivery of all orders. Please note the following timeframes for receiving your purchase: Order Processing: Allow 1-2 business days for us to...
Why Haven't I Received An Email About My Order Being Shipped?
Once your order is dispatched, DAISYSILK automatically sends a shipping confirmation email. If you've verified that your order status is 'shipped' but haven't received this email, please check the following:...
What Should I Do If I Did Not Receive A Confirmation Email?
Our confirmation emails are automatically sent by our ordering system. If you do not receive a confirmation email within 12 hours of placing your order, despite the payment being charged...
How to Place A Bulk Order?
General Questions: * What is the minimum quantity for a bulk order? The minimum quantity for a bulk order is 10 units. However, we are flexible and can discuss orders...
Why Haven't I Received My Order Yet?
Order processing typically takes 1 to 2 business days, unless the items you ordered are out of stock or are pre-sale products. For orders requiring customization services or monogramming, please...