a. You can start a return here as the picture below shows. (It's at the bottom of our website)
b.Click "START A RETURN" to apply for an RMA (Return Merchandise Authorization).
c.In general, we will process your application within 24 hours on working days. If your order contains products that do not meet the return conditions, we will email you to confirm the situation and resolve the issue.
d. Place the item(s) in the original packing, put in the "Exchange and Return Form" and seal the parcel securely.
e. Drop off your package at the local post office. Send us the return tracking number.
f. Once we receive your package, we will promptly process an exchange or issue a refund to your account in accordance with our return conditions.
g. Suppose you cannot apply for an RMA or are unclear about the return process. You can submit a ticket and indicate which item(s) you would like to return and the reason for your return.
Note: Return Conditions
1. You have 15 days to decide if the items are right for you if not, you can certainly come to us within 15 days of receipt.
2. The following items couldn't be returned: ①Underwear, ②Socks, ③Eye/Face Masks, ④Customized Items.
3. Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed, or altered in any way.
4. We do not accept returned items that were sent back by you directly without checking with us first.
5. The Return postage should be paid by you and non-refundable. But a refund will be given in the instance of incorrect, damaged, or faulty goods.
6. Return RMA Number and return reason should be filled in the "Return And Exchange Form", or any delay we will be out of responsibility.
7. For a refund, it will be returned to your account within 3-5 working days.
Comments
I would like to return the dress which is too big and not what I expected.Could you please send me a return label / clear instructions how to do it .
Order # 30651
Thank you
The skirt is unexceptable for me I would like to return it order number UK # 3243
Item # 29263 does not fit. I will need a return label. Thank you
need to exchange a top for a larger size. Please send RMA and label for shipping
Order number 29263 I must return this order for a larger size. I need shipping label. Thank you.
Trying to return a dress that was lost for 2 months. I can not find the return form. Please help
Order# 29391
I need to exchange the matcha green silk blouse SKU-3022-XJW812 for a small.. the XS is too small.
Please advise.
Terry McBee
176 Queen Street
Charleston, SC 29401
USA
Please email the RMA for order number 27500. My email address is lynnwylde@verizon.net
The top was too large. I ordered the size small and it fits perfectly. I plan to order more tops in different colors.
Thanks!
Lynn Wylde
ie
—.
It seems you are not responsive to those that seek an RA Number. I will give you 2 days to get in touch with me and then I will review you on Trust Pilate, Google, Social Media, and the FTC. I would suggest that others do the same.
I have been trying to
A) return a dress
B) purchase the same dress in another colour and buy 2 blouses and 1 pair of knickers
My order just goes around and around and I can’t find where to get the return form
PLEASE HELP
Sancha
I received my shipment today and need to return both items. I need a form to fill out. I am leaving for out of town on May 8 (tomorrow) I won’t be returning home to make the 15 day return. What do I do?
Please advise how to make a return since done
Your site does not allow access for returns .
Please advise how to make a return since done
Your site does not allow access for returns .
I have to make a return since done items shipped do not fit .
Please note that your “start a return “ is non-functional.
So not sure how to proceed, because I can’t keep the items .
Thank you
I wish to return and exchange the silk blouse for a larger size, but there is no return form or return sticker, as you indicate to use for return. Your shipping date was 3/16, delivery date 3/18. Please advise. Thank you.
I would like to return a blouse, it was too big.
Please send me a return label and/or clear instructions on how to rerun it.
I am trying to return an item for a refund within the designated days.
Order #21853
Please send me a return label and/or clear instructions on how to return it, what carrier is most desirable for you so I am still eligible within the required days.within the days permitted. Please do not delay your response to make me no longer eligible to return the item.. It is a blouse that’s to large.
i am trying to make a size exchange and it is impossible to find the start a return place to click. what do i need to do?
Have no account to sign in to return goods sent x2 emails
I have been trying to exchange my daisysilk blouse for a smaller size and I cannot get through!! Please advise as I
am now over the 15 days!!