How Long Does It Take For My Refund to Be Processed?

Once we receive the returned items, it will take up to 3-5 business days for us to process the refund. The refund should reflect your account depending on the method...

Which Items Couldn't Be Returned Or Refunded?

We gladly accept returns within 15 days of receiving your order for most items that are in good condition. For the ones that couldn't be returned, please check below: ●...

How Do I Return An Item?

We are sure you will be delighted with our items, but if not, contact us online or submit a ticket. We gladly accept return within 15 days of receiving your...

Will I Get Full Refund For My Return?

We will offer a full refund for you on all returned items that are unworn, unwashed, undamaged with all original tags attached—including the disposable non-return tag (exclude return shipping fee...

What Is Your Return Policy?

We understand that not every purchase works out, which is why we offer a 15-day return policy to guarantee 100% satisfaction. We've made the return process super easy. 1. We...

What Is The Status Of My Return Or Exchange?

You can check the status of your return or exchange under your own DAISYSILK Account. Most returns can be processed within 3 business days after we receive your package. If...

What if I Received A Defective/Wrong/Stained Item?

If you have received a defective or stained item or a wrong item you did not order, please submit a ticket on the bottom right "Help” we will get back...

How to Choose My Size?

You can easily find a size reference on each product page. Simply compare the reference measurements provided with your own requirements to make the best choice. Additionally, if you need...

How to Use Customized Services?

At DAISYSILK, we understand the importance of customization for our customers. That's why we offer a wide range of options for some clothings. You can personalize your garments by selecting...

How to Customize Products And Monogrammed On Products?

Get up close and personal with DAISYSILK's world of monogram and customization. Adding a finishing touching to your silk pieces or make your goods according to your body exactly, we've...

How to Fluff Up A Pillow?

We always vacuum the air from our pillows to keep them dry and free from microbes in transit. Don't worry when you receive a flat pillow. Simply give it a...

Do Silk Duvets/Comforters Have A Distinctive Odour?

Silk has a unique odor due to sericin, a protein found in silkworms. The more refined the silk, the less sericin it contains, but even the highest quality silk still...