Customer Support FAQs & Silk Care Tips
Why Was My Package Returned?
a. The address is not specific enough, so the package cannot be delivered. We will contact you as soon as we become aware of this situation. If we contact you...
Do I Need To Be At My Shipping Address When My Package Is Delivered?
Generally speaking, you should sign your parcel by yourself. If you are not at the shipping address when the parcel arrives, you can contact the express company and give your...
What Should I Do If I Want To Return My Orders?
a. You can start a return here as the picture below shows. (It's at the bottom of our website) b.Click "START A RETURN" to apply for an RMA (Return Merchandise...
How To Change My Shipping Address?
The first thing to do is send us an email or give us a call (email is preferred) stating you need to change your shipping address. Here is the email...
Why Is The Tracking Number Not Working?
When we ship our packages to you, there might be no immediate updates from the shipping company due to the fact that your package is in transit. Once it has...
Why Hasn't My Shipping Information Been Updated?
*preparation time Normally, products without monograms customization need 1 or 2 business days for preparation. The preparation will need extra 2-4 days if you choose monograms or customization. *About tracking...
How Long Does It Take To Receive My Goods?
a.A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified. b. A tracking number will...
What Should I Do If I'm Not At The Shipping Address When My Package Is Delivered?
If you are not home to sign for your package, you are suggested to contact the carrier directly to schedule a new delivery appointment or nominate a Safeplace or pick...
What Should I Do If The Package Is Damaged In Transit?
a) When you receive the parcel, first of all, please check if the package is damaged.If the package is OK, then you are supposed to check whether the products are...
Do You Ship Internationally?
Yes, DAISYSILK Ships to most countries and regions worldwide and will provide you with the tracking information after your order ships out. Please kindly note that P.O. Boxes' addresses and...
How Long Does It Take For My Refund to Be Processed?
Once we receive the returned items, it will take up to 3-5 business days for us to process the refund. The refund should reflect your account depending on the method...
Which Items Couldn't Be Returned Or Refunded?
We gladly accept returns within 15 days of receiving your order for most items that are in good condition. For the ones that couldn't be returned, please check below: ●...